What does Covoda offer?

Outsourced, Managed IT

Covoda's IT service is proactive and focuses on building and maintaining a healthy network that is monitored 24x7.  When you are a Covoda client, your IT problems become our problems. Covoda uses real-time alerting and monitoring to discover PC and network problems as soon as they happen, allowing us to eliminate or correct them (many can be fixed remotely) as soon as possible and before they worsen and wreak havoc on your business.

Example: Your e-mail server crashes on a Saturday night.

Without Covoda's service, you come to work at 9 A.M. on Monday morning.  By 9:15 you realize you cannot send/receive email.  By 9:30 you call your usual IT repair man, he arrives at 10:30.  He takes two hours to diagnose and fix the problem, all while the rest of your employees cannot be productive doing their job since they cannot send or receive e-mail.  You finally have e-mail working again at 12:30 P.M.  So not only are you paying the IT repair man, but you're also paying all of your employees to sit around for half the day not doing their job to the fullest extent because they cannot use e-mail.

With Covoda's service, we are notified as soon as your server goes down on Saturday night and alert you.  We can come in and fix the problem on Sunday or be at your office first thing Monday morning (even before your office opens and employees arrive) to correct the problem to eliminate down-time and maximize your employee's productiveness.

Example 2:  One of your computers is running slow and you don't know why. 

Without Covoda’s service you wait and wait and wait to do something until the computer finally stops working one day, then call an IT repair man to come fix it.  This is what is known as the break/fix philosophy in the IT world - you wait until something breaks and then fix it.  It's an outdated formula that too many small and mid-size businesses still adhere to.

With Covoda's service, we make sure all of your computers have "healthy habits", meaning their Windows Updates are installed, patches and hotfixes are installed, anti-virus definitions are kept up to date, unwanted software applications are blacklisted and more.  In short, we keep the junk off your computers and keep them up-to-date so they can run efficiently.  We do it remotely and non-intrusively.  This is a proactive and preventative approach, much more efficient than the break/fix method and often less costly.

Example 3:  You come to work one morning and all of your Outlook contacts are gone.  You backed them up yourself but that file is also corrupted.  What do you do?

With Covoda there is nothing to worry about.  Off-site back up guarantees that your important documents, data, and files are safe regardless of what happens at your office.

Example 4: You buy a new computer and need to load 15 software applications that every workstation in your office needs. 

Without Covoda, you sit at the PC installing applications one at a time until the PC has everything you need.  This can eat up hours of your time that you could spend doing useful business tasks instead.

With Covoda, we create a template that includes all of the software applications you need and run one installation process that installs all 15 applications.  We execute the process remotely and can do it overnight so it does not interrupt the PC during business hours

Peace of mind is a beautiful thing when it comes to your computers, network and important data.

Managed Phone

Covoda's VOIP phone service is a remotely managed system that Covoda maintains for you. With Covoda you do not have to waste time or worry about maintaining your phone system.  Tasks like creating new extensions and voice mail boxes, updating your auto-attendant, adding incoming lines, etc, are all covered by us.  Covoda handles everything for you so you can spend your time running your business, not worrying about programming and updating your phone system. The power of VOIP brings many benefits, such as no busy signals, unlimited incoming lines, connecting multiple locations to operate as one office and more.

Example

You hire three new employees.  All three employees need a new extension, new voice mail box, need to be added to your auto attendant tree and need their own direct lines to their extension.  With Covoda, we do this for you, remotely, in less than 15 minutes and it is included in the monthly service contact - not additionally billed.

Example 2

An employee leaves your company and you do not know their voice mail password.  Send an email to Covoda and we will remotely reset the password so you can access the voice mail box without losing any of the messages.

Example 3

You have three locations and want to connect all three to operate under one phone system.  With Covoda you can have transfer calls from Location A to Location B or C, have your directory tree go to extensions in different locations, have your main telephone number ring in all three locations and more.  To incoming callers, it appears as if you have one office, allowing for improved customer service.  If a caller accidentally calls Location A instead of B, Location A can simply transfer the call to Location B instead of telling the caller to hang up and dial a different number.

Example 4

You have employees who are on the road frequently but need to keep in touch with the office.  Instead of worrying about your office and clients getting a hold of them, Covoda can have calls coming into the mobile worker’s extension ring simultaneously on their desk phone and cell phone.  This allows people to call one number and get a hold of your mobile employee regardless of where they are.  No guessing which number to call (mobile or desk), no giving out employee’s personal cell phone numbers, no need to check voice mail in two places (mobile and desk).  This feature also allows calls in the office to be transferred out to a mobile worker’s cell phone.