Contact Center

Everything You Need in our Mobile App

Our Contact Center Suite

Secure Built-In Cloud-Native Contact Center

  • Expanded Auto-Attendant
  • Extensive Contact Center Reporting
  • Customized Call Queue Routing & Thresholds
  • Comprehensive Agent Customization
  • Additional Channels with SMS Queuing
  • Extensive Contact Center Monitoring
  • Graphs, Statistics & Trend Analysis
  • Real time Monitoring & Alerts

Additional Features Include

  • Pre-Built & Customer Performance Dashboards
  • Call Recording
  • Employee Performance Management
  • Quality Assurance & Monitoring
  • Screen POP with 250+ CRM Integrations
  • Speech Recognition-Enabled Self-Service Accelerating Resolution Times

Modern and secure all-in-one cloud native Contact Center

  • Crystal clear voice quality & industry leading reliability
  • Simplified communications with a unified interface
  • Endless CRM integrations
  • Increase revenue while improving the customer experience (CX)

Reporting, Analytics & Insights​

  • Turn Insights Into results
  • Pre-Built & Customer Performance Dashboards
  • Intelligent Insights for Everyone
  • Display What Matters
  • Gain Insights from Every Interaction
  • Dashboards for Real Time Monitoring & Alerts
  • Real time / Historical Reporting
  • Ensure Quality & Performance

Choose from a Variety of Solutions

Cloud Calling

Nextgen functionality that’s secure from from your mobile phone to your desktop phone and fully integrated with Microsoft Teams.

Collaboration with Shared Workspaces

Share quickly and securely from your screen or apps and collaborate in a shared workspace with a unified collaboration experience.

Meetings & Video Conferencing

Our scalable and secure HD video conferencing and meeting room empowers your team while incorporating cloud recordings.

Chat & Messaging

From 1:1 messaging to group chat you can share files in a private or public workspace and access conversations on any device.

Contact Center Suite

From expanded auto-attendant to reporting and additional channels with SMS queuing to real time monitoring & alerts.