Cloud Based Business Voice Features
HOSTED PBX
The Unified Communications revolution is happening. Companies are moving to Hosted IP-PBX services to substantially lower costs while increasing operational efficiency and expanding capabilities. Today’s smart PBXs and Unified Communications features give you the reliability and quality you require for your business to be successful.
PBX SYSTEM
PBX Web Admin
Voice Control Panel (VCP) Web Site
Call Record Detail
Included near real time
User Security Groups
Included for administering User Levels
Local Sub-Nets/VLANs
Included for Quality of Service in Local Network
Divisions
Included-Unlimited
Remote Device Management
Included in VCP
Mobile 911
E911 per device location; Administer in VCP
Number Management
Route numbers to Users, Call Groups Conference Bridges, ACD Groups, Auto Attendants
User Accounts Setup/Modify
User Accounts Setup/Modify Manage in VCP
Call Groups/Hunt Groups
Unlimited; multiple Incoming Call Handling Options
Conference Bridges
Up to 32 bridges with 16 participants on each
Intercom Groups
Broadcast Intercom to groups or Direct Intercom (Public or Private)
Auto Attendants
Unlimited; Multi-Level; Dial by Name or Extension; Time of Day
Music on Hold
Flexible for Auto Attendants, PBX, Divisions Users, Call Groups, ACD Groups
Automatic Call Distribution(ACD)
With full reporting
Custom Prompts
For Music on Hold, Call Group or ACD queues
User Security Groups
Included for administering User Levels
User Security Groups
Included for administering User Levels
PBX USERS
User Web Access
User Log In to VCP
Call Detail Reporting
Near real time
VM Management
Listen, or change settings
Call Blast Management
Allows up to four additional devices to ring, flexible set up
Personal Speed Dials
Up to 20 numbers
Documents & Support
Upload important documents-User Guides, Instructions or software
Attendant Console
Totally configurable; call pickup/intercept; used for BLF appearances on IP phones as well
Flexible User Types
7 Digit Dialing
Flexible – put in your most dialed Area Code
Voice Mail Boxes
For Users or Call Groups
VM to Email
With attached wave file or notification option
VM to SMS
Test notification of new voice mail
GENERAL FEATURES
Flexible Time Zones
By user
Flexible Caller ID
Main Number or DID or Toll Free Number
Flexible Follow Me/Call Blast
Allows up to four additional devices to ring, flexible set up
Flexible Outgoing Call Blocking
Block long distance or international
Mobile App
Uses Bria app for Android or iPhone
Softphone
Custom app; both audio and video
Share Call Appearance
Bridge appearances of other users
Star Code Features
Basic Telephone Star code Features
Call Recording
Not available with direct RTP; Planned ????
Multiple Line Appearances
Have as many line appearances as phone holds
Multiple Network Options
Bundled or Unbundled
Toll Free Numbers
New or Ported
OnNet to OnNet Free Calling
All OnNet calls free world wide
Minute of Use Bundles
By Service; for PBX By Users
SINGLE LINE SERVICE
The reliability and quality of traditional telephone service at a fraction of the cost. An excellent solution for residential and the self-employed. It offers a single line going to a single IP device that gives access to features and capabilities to make life easier to manage and maintain communications with friends, family and businesses. It has the flexibility to work with existing telephones, new IP phones or softphones on your laptop or mobile device.
FEATURES
Multiple Call Paths
Receive multiple simultaneous calls to one telephone number
Redundancy/Multi-Processors
Uses multi-server clusters in redundant diverse locations connected via fiber rings
RTP Hand-Off
Uses patented Direct phone IP to IP handoff
Codecs Options
Primarily G711 with HD Audio; Low Bandwidth G729
Multiple IP Devices
Offers many IP phone models and ATAs (connect ATA’s to inside house wiring)
Multiple Networks
Bundled or Unbundled Options Options
EMI formatted CDRs
Provided daily via ftp
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All aspects from Admin Portals to Product Development and Pricing
Ordering & Reporting Web Portal
Integrated Back Office (IBO) Web Site
Report Exporting
Customers, Services, LNP Availability and others – export to multiple file types
Online Account Management
Our browser-based VoIP Control Panel (VCP) allows you to manage your account, configure CallBlast (our combination of Call Forwarding and One Number services) and view received calls, missed calls and dialed calls, and manage your voicemail. Log in from the home page of this site.
CallBlast
This revolutionary feature is a combination of traditional Call Forwarding and One Number (Find Me / Follow Me) services. You can have your calls ring simultaneously on your phone device, mobile and alternate phone numbers, or they can be set up to ring sequentially in any order and with whatever delay you decide to set. If you want to be found, this makes sure that you are! CallBlast is configured from the web portal.
Call Waiting
Works just like your old telephone company’s service, but you don’t pay extra for it!
Enhanced Caller ID
You’ll know who’s calling you, at a glance—both their number and their name. Again, it’s included as a standard feature.
Free On-Net Calling
Feel free to call other IP customers who are on our service. Your friends and family can use our service all over the world and there is never a charge to contact them.
Enhanced Voicemail
You get a very sophisticated voicemail system with personal greeting and have the option of forwarding voicemails as MP3 attachments to your email and/or sending notification via SMS to your mobile phone. You can access voicemail from your web portal, by dialing 00 from your VoIP phone or by or dialing your VoIP number from any other phone (dial * once the announcement starts, and enter your password).
Message Waiting Indicator (MWI)
If you have unheard voicemail and your phone supports MWI, then the MWI light will blink. If your phone does not support MWI, you will hear a warbling dial tone when you go to place a call.
7-digit Local Dialing
If there’s one area code you call frequently, even if it’s not your own, you can configure your service so you only have to dial 7 digits for these calls. From your Web Portal, set the Area Code to the one you dial frequently (for US/Canada only).
3-Way Conference Calling
By pressing the Flash key when you’re on a call, you’ll get a second dial tone and can place a second call. Hit Flash again, and all three of you are conferenced. Again—no extra charge.
Speed Dialing
This allows you to call frequently-called numbers by pressing only one or two keys.
Portable Devices
Devices can be moved and connected wherever there is internet access. Wintering in Florida, bring your phone device.
Mobile E911
Moving your phone device? Simply log onto to your Web Portal and change your 911 location.
Softphone for PC
You can also download a free Softphone application from your Web Portal (click on Great Options). The Softphone allows you to make and receive calls—even video calls—from your computer.
Mobile App
Extending our Single Line Hosted VoIP service to your mobile phone is easy. Simply purchase Bria Softphone from the App store on your mobile phone and follow the instructions to install and configure the application to use your Single Line service wherever you can access a WiFi/3G/4G network.
Virtual Telephone Numbers
Want a second number? No problem order one for a minimal incremental charge.
Toll Free Numbers
Want a Toll Free number? No problem order one for a minimal incremental charge.
IP-Fax Service
Receive Inbound Faxes to an email account
ENHANCED LINE SERVICE
Ideal for one-man business operators, or even large families, the single line service provides an IP line with five virtual extensions. Features and capabilities including Auto Attendant, distinctive rings and 3-way conference calling ensures smooth communications and that your one-man shop is perceived as a professional organization.
FEATURES
Universal Household Tel Number
The household’s single phone number is the gateway to the extensions to reach individual family members or business departments. Options include one number for the entire family/business or multiple phone numbers. Customers have the option of retaining their current phone number d or receiving a new one.
Individual Virtual Extensions
Up to 5 extensions are available for each subscribing customer
Distinctive Ringing Innovation
Each extension has an individual ring tone. Upon selection of the extension the call rings with the ring tone selected for this extension. Regardless of the ringing pattern of the
extension, the calling party hears the standard ringing pattern.
Multiple Call Paths
Receive multiple simultaneous calls to one telephone number
Redundancy/Multi-Processors
Uses multi-server clusters in redundant diverse locations connected via fiber rings
RTP Hand-Off
Uses patented Direct phone IP to IP handoff
Codecs Options
Primarily G711 with HD Audio; Low Bandwidth G729
Multiple IP Devices
Offers many IP phone models and ATAs (connect ATA’s to inside house wiring)
Multiple Networks
Bundled or Unbundled Options Options
EMI formatted CDRs
Provided daily via ftp
Ordering & Reporting Web Portal
Integrated Back Office (IBO) Web Site
Branding/White Label
All aspects from Admin Portals to Product Development and Pricing
Report Exporting
Customers, Services, LNP Availability and others – export to multiple file types
Online Account Management
Our browser-based VoIP Control Panel (VCP) allows you to manage your account, configure CallBlast (our combination of Call Forwarding and One Number services) and view received calls, missed calls and dialed calls, and manage your voicemail. Log in from the home page of this site.
CallBlast
This revolutionary feature is a combination of traditional Call Forwarding and One Number (Find Me / Follow Me) services. You can have your calls ring simultaneously on your phone device, mobile and alternate phone numbers, or they can be set up to ring sequentially in any order and with whatever delay you decide to set. If you want to be found, this makes sure that you are! CallBlast is configured from the web portal.
Call Waiting
Works just like your old telephone company’s service, but you don’t pay extra for it!
Enhanced Caller ID
You’ll know who’s calling you, at a glance—both their number and their name. Again, it’s included as a standard feature.
Free On-Net Calling
Feel free to call other IP customers who are on our service. Your friends and family can use our service all over the world and there is never a charge to contact them.
Enhanced Voicemail
You get a very sophisticated voicemail system with personal greeting and have the option of forwarding voicemails as MP3 attachments to your email and/or sending notification via SMS to your mobile phone. You can access voicemail from your web portal, by dialing 00 from your VoIP phone or by or dialing your VoIP number from any other phone (dial * once the announcement starts, and enter your password).
Message Waiting Indicator (MWI)
If you have unheard voicemail and your phone supports MWI, then the MWI light will blink. If your phone does not support MWI, you will hear a warbling dial tone when you go to place a call.
7-digit Local Dialing
If there’s one area code you call frequently, even if it’s not your own, you can configure your service so you only have to dial 7 digits for these calls. From your Web Portal, set the Area Code to the one you dial frequently (for US/Canada only).
3-Way Conference Calling
By pressing the Flash key when you’re on a call, you’ll get a second dial tone and can place a second call. Hit Flash again, and all three of you are conferenced. Again—no extra charge.
Speed Dialing
This allows you to call frequently-called numbers by pressing only one or two keys.
Portable Devices
Devices can be moved and connected wherever there is internet access. Wintering in Florida, bring your phone device.
Mobile E911
Moving your phone device? Simply log onto to your Web Portal and change your 911 location.
Softphone for PC
You can also download a free Softphone application from your Web Portal (click on Great Options). The Softphone allows you to make and receive calls—even video calls—from your computer.
Mobile App
Extending our Single Line Hosted VoIP service to your mobile phone is easy. Simply purchase Bria Softphone from the App store on your mobile phone and follow the instructions to install and configure the application to use your Single Line service wherever you can access a WiFi/3G/4G network.
Virtual Telephone Numbers
Want a second number? No problem order one for a minimal incremental charge.
Toll Free Numbers
Want a Toll Free number? No problem order one for a minimal incremental charge.
IP-Fax Service
Receive Inbound Faxes to an email account
ADDRESS SIP TRUNKS
Covoda’s service allows you to connect SIP trunks to a SIP-enabled Softswitch, eliminating the need for a physical PBX and traditional phone systems. Like a TDM service, you choose the number of channels/lines you need to handle the traffic volumes to prevent any busy signal conditions. This service can handle inbound telephone and toll free calls as well as outbound toll free and international calling.
FEATURES
Redundancy/Multi-Processors
Uses multi-server clusters in redundant diverse locations connected via fiber rings
RTP Hand-Off
Uses patented Direct phone IP to IP handoff
Codecs Options
Primarily G711 with HD Audio; Low Bandwidth G729
Multiple SIP Enabled Devices
SIP Enabled PBXs, IP Enabled Softswitches, Analog to IP Gateways
Branding/White Label
All aspects from Admin Portals to Product Development and Pricing
EMI formatted CDRs
Provided daily via ftp
Ordering & Reporting Web Portal
Integrated Back Office (IBO) Web Site
Report Exporting
Customers, Services, LNP Availability and others – export to multiple file types
SIP Trunk Types
Order either 1-Way In, 1-Way Out or 2-Way SIP channels
Telephone Numbers
Order new or port existing numbers from most areas of the US and some International locations
Toll Free Numbers
Order new or port existing Toll Free numbers
DEVICE SIP TRUNKS
You can also choose to connect SIP trunks to a SIP-enabled on-premise PBX. This option also allows you to customize the number of channels/lines to handle the traffic volumes to prevent any busy signal conditions. As with address SIP, device SIP traffic can handle inbound telephone and toll free calls as well as outbound toll free and international calling.
FEATURES
Redundancy/Multi-Processors
Uses multi-server clusters in redundant diverse locations connected via fiber rings
RTP Hand-Off
Uses patented Direct phone IP to IP handoff
Codecs Options
Primarily G711 with HD Audio; Low Bandwidth G729
Multiple SIP Enabled Devices
SIP Enabled PBXs, IP Enabled Softswitches, Analog to IP Gateways
Branding/White Label
All aspects from Admin Portals to Product Development and Pricing
EMI formatted CDRs
Provided daily via ftp
Ordering & Reporting Web Portal
Integrated Back Office (IBO) Web Site
Report Exporting
Customers, Services, LNP Availability and others – export to multiple file types
SIP Trunk Types
Order either 1-Way In, 1-Way Out or 2-Way SIP channels
Telephone Numbers
Order new or port existing numbers from most areas of the US and some International locations
Toll Free Numbers
Order new or port existing Toll Free numbers
